Moc se omlouváme, ale poslední aktualizace FW verze 5.4 (také 5.3) vykazuje určíté potíže:

• některé kostky (ne všechny) se dostanou při zobrazení skóre a jeho zvukovém doprovodu do nekonečné zvukové smyčky – důvod je již známý, řešení je FW 5.5 nebo vyšší, který získáte na stránce podpory.
• po dohrání bodovaných her se někdy skóre uloží s nesprávnými hodnotami – důvod je již známý, řešení je FW 5.6, který získáte na stránce podpory.

Po aktualizaci na FW 5.6 se bohužel smaže skóre, které jste nahráli ve FW 5.5. Pokud si nejste jisti, že nahrajete stejné nebo vyšší skóre znovu, pošlete nám Vaše aktuální skóre ještě před aktualizací a my jej prozkoumáme, zda-li je korektní.

Důvody prvního problému:

 
Z časových důvodů pouze v anglickém jazyce, děkujeme za pochopení.

Algorithm for side tap detection in the Rubik’s Futuro Cube is more complex than it appears. Signal from sensor needs lots of post processing (filtering). For example one of the big problem we are facing to is how to remove false detection caused by audio vibration from speaker. We are still trying to improve this process and deliver the best game experience. We had observed that for most of the users is easy to work with cube for the first time, but for some others (it is not their mistake) the cube is very hard to handle even if they seemingly do everything correct.

It is due to the mechanical structure of the cube, position of the sensor (not in mass center of the cube) and special special grip that some people use. In these cases sometimes taps are detected from wrong side and etc..

In FW 5.3 we started to use new version of detection mechanism, that was suppose to be more accurate for everyone. However even fully tested on several pieces, the algorithm does false detection occasionally when sound volume is high. This behavior with new score display function can creates endless loop, because it appears as the user double tap during the score announcement audio playback. We are working on fix. Good news is that the algorithm is really better in many ways.

Důvody druhého problému:

It seems like there is some issue with PAWN interpret, because problems with score has been reported from users who downloaded and installed some additional games. This problem is still under investigation, however the score problem has been fixed and it should not happen that the score is stored with nonsense values. To examine if your score is affected, check the Hi-Score Table Output and look for example for some extremely high scores for SNAKE or text „RES“. If you install new FW 5.6, old score will be unfortunately erased and you should not experience this problem again.